Support
One person reads every message. Here is what we promise, and what we don't.
What we promise
24K Labs is a small operation — one person, plus a lot of automation. That shapes what we can honestly commit to, so here it is in plain terms instead of buried in a policy.
A reply within two business days
Every message gets read by a person. If your problem will take longer than that to fix, you'll hear that within two days rather than hearing nothing.
The next update, not a fix time
We control when we update you. We don't always control when a thing gets fixed. So we commit to the first and stay straight with you about the second.
Your money back if we didn't deliver
If you paid and got nothing, or got something broken, you get refunded. No argument, no form. x402 payments refund to the wallet that paid.
What we don't promise: 24/7 coverage, a phone line, or a one-hour response. We would rather under-promise and answer than post a response time we can't keep.
Answer it yourself, free
Most of what people ask us is faster to settle with a tool than with an email. These are free, need no key, and no account.
Is this endpoint alive?
Point /verify at any x402 URL. It knocks the endpoint live and reports
what actually came back. Works on any service, including ones we don't list.
Is it in the directory?
/api/directory/search?q= searches every curated entry. Free and
ungated — the whole curated shelf is reachable there without paying us anything.
Browse the shelves
Every listing, by category, server-rendered so crawlers and agents can read it without running JavaScript.
Buying the directory
Full shelf export — $100
The complete curated shelf, dated, licensed CC-BY-4.0. It is x402-gated at
/api/v1/directory/bulk for $100 in USDC on Base. No key, no account —
the payment is the authentication.
There is no in-browser checkout yet. Paying that endpoint today takes a wallet and an x402 client. If you want the export and that's a barrier, email and we'll sort it out with you directly.
Do I have to pay to read the directory?
No. Reading is free and we intend to keep it that way. The search API returns every curated entry at no cost, and the shelves are public.
The $100 buys the packaged, dated export with a license attached — not access to something we're otherwise hiding from you.
Still stuck? Email.
To get a useful answer on the first reply instead of the third, include whichever of these you have:
- The URL or endpoint you were using.
- The transaction hash, if you paid. Every x402 payment has one, and it settles the question of whether money actually moved.
- What you expected and what you got. Paste the real response if you have it.
- Roughly when it happened, with a timezone.
Found a bug, or want a listing corrected? An issue on GitHub is usually faster than email, and it's public, so the fix is visible to everyone.
Common questions
I paid and got nothing back
Email with the transaction hash. If the payment settled and we didn't deliver, you get refunded to the wallet that paid. If it never settled, the hash shows that too, and we'll tell you so plainly.
Something about my listing is wrong
Tell us and we'll fix it. Corrections are free and always will be. We don't charge anyone to be listed, to be corrected, or to be placed differently.
My service got delisted
Every listing is knocked on a schedule, and entries that stop answering come off the shelf. Operators get warned before that happens rather than finding out afterwards. If yours came off and you believe it's answering, send the URL — we'll knock it while you watch and show you exactly what came back.
How do I get listed?
Open a pull request on gold-402. Listing is free. Your endpoint has to answer a live HTTP 402 probe before it gets merged — that's the bar, and we don't invent extra ones.
Is something down?
We don't publish a status page yet, and we'd rather say so than point you at one that doesn't exist. Until we do, /verify gives you the live truth about any endpoint, ours included. If we're down, email and say so.
What happens to my data?
We don't run accounts, so there isn't much of it. What we do keep is in the Privacy Policy, which is short and worth the two minutes.
This page was last reviewed 2026-08-31. A support page nobody has re-read in six months is worse than no support page — it answers confidently and wrongly. If something here is out of date, that's a bug. Tell us.